Terms & Conditions

All orders are dispatched via a courier service and will be subject to the courier company’s delivery schedule. A delivery being delayed is unfortunately, not grounds for return or refund.
These terms and conditions inform you accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.

The provision of goods by Living Naturally is subject to availability. In cases of unavailability after ordering, Living Naturally will contact you to discuss other options.

What do I do if I receive products damaged or broken in transit?

We strive to deliver you the best in quality and value, if you do not receive your order in the condition that you expected or if anything has been damaged or broken in transit, please contact us so we can do our very best to ensure the situation is rectified. Please let us know within three working days (72 hours) of receiving it, by emailing info@livingnaturally.co.za with a detailed reason for return and pictures or a video of the product that supports your reason. This will assist our quality control team in their investigation and to assist us in preventing this from happening again.

Upon the receipt of your email (and in some cases we will arrange collection of the product/s in question, if deemed neccessary), your product/s will be examined and the necessary refund will be issued to your original method of payment. We will make contact with you to confirm all the necessary.

What do I do if I wish to return something I purchased?

Unfortunately, due to the nature of our products being mostly medicinal in nature and due to regulatory provisions, all products are sold with a no-returns policy. We also do not accept exchanges. The exception of returns would be for damaged or broken goods as explained above. Please consider this fact before placing an order.

Can I cancel my order after it has been placed?

An order can only be cancelled if payment has not been made yet for the order by the customer. Unfortunately, we are unable to cancel your order once it has been paid, processed and/or shipped.
Invalid Reasons for cancelling:

• Buyer no longer wants the items. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
• Buyer found items cheaper somewhere else. The buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

I received the incorrect product to what I ordered?

If you receive an incorrect product from the one ordered, please contact Living Naturally within three working days (72 hours) of receiving it by emailing info@livingnaturally.co.za with a detailed reason for return and pictures of the product that supports your reason. We, Living Naturally, will then check our system to see whether an incorrect product was packed. If an incorrect product was picked and packed by Living Naturally, we will then arrange for the correct product to be dispatched at our expense.

Living Naturally shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Your payment security is our top priority. All transactions are processed through Payfast, one of South Africa’s most trusted payment gateways. Payfast is PCI-DSS Level 1 certified—the highest security level in the payment industry. Your sensitive information is protected by advanced SSL encryption, and we never store your credit card or banking details. For added protection, payments are further verified using 3D Secure, ensuring that only you can authorize your purchase.

You can review the exact documentation and compliance certificates directly on the PayFast Compliance Page.

Coupon codes can only be used on orders that match or exceed the amount of the coupon code, the balance must be paid with a credit card or other available payment method.

1. Coupon code use
   1. The Coupon code is valid only for purchases made on https://shop.livingnaturally.co.za
   2. Each Coupon code can only be used once per customer unless explicitly stated otherwise.
   3. The Coupon code cannot be combined with any other coupon code.
   4. The Coupon code cannot be combined with any other promotion, offer, discount, sale, deal, product pack or product combo, unless stated otherwise.
      Note: You can still add the products which are on special or sale etc. to your cart, but the coupon code will not apply to them.
   5. Coupon codes are non-transferable, non-refundable, and cannot be exchanged for cash.
   6. Where applicable and advised, the coupon code must be used toward the purchase of eligible/specific products.
      Living Naturally reserves the right to reject the use of a voucher if not used against an order needing to contain a particular product, combination of products and / or combination of products and quantities, where applicable.
2. Redemption
   1. To redeem the Coupon code, first register an account (if you don’t already have an account), then login, then add items to your cart and finally proceed to check-out. Enter the unique code at check-out.
   2. Shipping fees, taxes, or other charges may not be covered by the Coupon code unless explicitly stated.
   3. Living Naturally is not liable for any possible unsuccessful redemption attempts of a Coupon code.
      Before completing payment, please ensure the discount is reflecting in the order summary.
      You can refer to FAQs on Living Naturally for instructions on how to redeem the Coupon code.
3. Limitations
   1. One Coupon code per order, per user/account
   2. Delivery fees charged where applicable.
      Living Naturally only delivers within South Africa, click here for details on delivery.

• Promoter
  • The giveaway / competition is run by Living Naturally, unless otherwise specified.
• Eligibility
  • The giveaway / competition is open to residents of South Africa, aged 18 years or older.
  • Employees of the Promoter, its agents, partners, or immediate family members are not eligible to enter.
• Entry Requirements
  • To enter, participants must adhere to entry specifications during the giveaway / competition period.
  • Only eligible entries will be considered.
• Giveaway / Competition Period
  • Dates as stipulated for the relevant giveaway / competition.
  • No late entries will be accepted.
• Prize Details
  • As communicated per giveaway / competition
  • The prize is not transferable, not exchangeable, and not redeemable for cash.
  • The Promoter reserves the right to substitute the prize with another of equal value if necessary.
• Winner Selection
  • The winner will be selected at random from all valid entries.
  • The draw will take place within 7 working days of the specified closing date.
• Winner Notification
  • The winner will be contacted via email within a week of the specified draw date.
  • If the winner cannot be contacted or fails to respond within 5 working days and after 3 contact attempts from Living Naturally via contact details as provided (email or phone), Living Naturally reserves the right to select an alternative winner.
• Prize Delivery
  • Prizes will be delivered to a South African address
• Publicity
  • By entering or participating, participants consent to the use of their name and/or social media handle for winner announcements and promotional purposes, without additional compensation.
• General Conditions
  • The Promoter reserves the right to cancel, suspend, or amend the giveaway and these Terms & Conditions if circumstances arise beyond its control.
  • Any attempt to manipulate or abuse the giveaway will result in disqualification.
  • The Promoter’s decision is final, and no correspondence will be entered into.
• Indemnity
  • The Promoter is not responsible for any loss, damage, or injury arising from participation in the giveaway / competition or acceptance of the prize.
• Data Protection
  • Personal information collected will be used solely for the purposes of administering the giveaway / competition and in accordance with the Promoter’s Privacy Policy and the Protection of Personal Information Act (POPIA).
• Acceptance of Terms
  • By entering or participating in this giveaway / competition, participants agree to be bound by these Terms & Conditions.

This site is intended for retail purposes only, any additional educational content does not constitute medical advice or opinion nor does it replace the need for such by a registered medical professional. Always use discretion and consult, recommend or refer to a doctor, pharmacist, or other appropriate healthcare provider where applicable. Where applicable, products and their respective information listed on this site are available without prescription, are yet to be evaluated by the SAHPRA and are not intended to diagnose, treat, cure or prevent any disease. They should be used according to the specific dosage and directions, at the discretion of the user and in accordance with their respective Patient Information Leaflets where applicable, always refer to a doctor, pharmacist, or other appropriate healthcare provider if unsure of their use. Living Naturally, its suppliers, subsidiaries or staff cannot be held liable for any loss, injury or harm incurred as a result of the dissemination of the educational content of this site or as a result of any inadvertent error or omission therein.

Telephone: +27(0)31 783 8000
Email Us: info@livingnaturally.co.za