Returns & Refunds Policy

The provision of goods by Living Naturally is subject to availability. In cases of unavailability after ordering, Living Naturally will contact you to discuss other options.

What do I do if I receive products damaged or broken in transit?

We strive to deliver you the best in quality and value, if you do not receive your order in the condition that you expected or if anything has been damaged or broken in transit, please contact us so we can do our very best to ensure the situation is rectified. Please let us know within three working days (72 hours) of receiving it, by emailing info@livingnaturally.co.za with a detailed reason for return and pictures or a video of the product that supports your reason. This will assist our quality control team in their investigation and to assist us in preventing this from happening again.

Upon the receipt of your email (and in some cases we will arrange collection of the product/s in question, if deemed neccessary), your product/s will be examined and the necessary refund will be issued to your original method of payment. We will make contact with you to confirm all the necessary.

What do I do if I wish to return something I purchased?

Unfortunately, due to the nature of our products being mostly medicinal in nature and due to regulatory provisions, all products are sold with a no-returns policy. We also do not accept exchanges. The exception of returns would be for damaged or broken goods as explained above. Please consider this fact before placing an order.

Can I cancel my order after it has been placed?

An order can only be cancelled if payment has not been made yet for the order by the customer. Unfortunately, we are unable to cancel your order once it has been paid, processed and/or shipped.
Invalid Reasons for cancelling:

• Buyer no longer wants the items. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
• Buyer found items cheaper somewhere else. The buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

I received the incorrect product to what I ordered?

If you receive an incorrect product from the one ordered, please contact Living Naturally within three working days (72 hours) of receiving it by emailing info@livingnaturally.co.za with a detailed reason for return and pictures of the product that supports your reason. We, Living Naturally, will then check our system to see whether an incorrect product was packed. If an incorrect product was picked and packed by Living Naturally, we will then arrange for the correct product to be dispatched at our expense.