FAQ

• Click on my account https://shop.livingnaturally.co.za/shop/my-account/.
• Then click on ‘Lost your password?’
• Enter your username or email and click on ‘reset password’

• You’ll earn 1 Living Naturally Point for every R100 spent and every point is worth R1 off a future order.
• Your points are automatically calculated and added to your account, ready for your next purchase.
• The system will display how many points each order is worth.
• You can view your points balance by going into your account by clicking on the person icon at the top right of Living Naturally website.
• Click on “My Account” where you will be able to view your Living Naturally Points details under “My Rewards“
• You can use your Living Naturally Points at any time to pay for an order, either partially or in full.
• If you do not have enough points to pay for an order in its entirety, enter the number of points that you want to use at check out and click the ‘SUBMIT ORDER’ button.
• You will then be prompted to choose another payment method to settle the remaining amount.
• Living Naturally Points earned through purchases will expire six months from your purchase date.

1. You need to login.
2. Go to ‘My Rewards’, located under ‘My Account’.
   – You can then view your available points.
   – Click on ‘Redeem’.
3. The system will then generate a unique coupon code which you must use at check-out when prompted to do so.
4. You must enter the coupon code, then click on ‘apply’.

Note – if you need to view the coupon code, you can check under ‘My rewards’ (bottom left of your screen) – and it should show under ‘coupon’.

If you have an active coupon code – kindly note that you will be promoted to enter a coupon code during the check-out process.
It will say: Have a coupon? Click here to enter your code.

You could try paying with zapper instead?

The alternative option is to use Zapper.

Yes, we have enabled the option to pay via Instant EFT when completing the checkout process.
Simply follow the checkout steps and select Instant EFT as your payment option.
Follow the prompts – select your bank and login in using your online banking details.
Continue to follow the payment steps until you complete the process and your order is made.
Once payment is successful, you will receive an email with your order confirmation.

NOTE: We cannot assist you with our banking details / direct EFT as all orders and payments have to go through the online store / system as it is a fully automated system.

You will need to download the Zapper App onto your phone. Go to your app store, search for Zapper and select download. Download is free.

Open Zapper. Select register. Create your profile and Securely load your Card info and create your secret password. Safe and Secure.

Once done – Time to use Zapper. Scan, Pay & Go!

Step 2: Select Scan in the Zapper menu.

Step 3: Hover your phone over the QR code, and follow the steps after you hear a beep.

If you live in an outlying / remote area, it may take longer than 5 working days.

For further information, please click on https://shop.livingnaturally.co.za/delivery

No, we do not deliver overseas, we deliver only within South Africa.

For further information on A.Vogel international stockists, click on https://www.avogel.com/company/international.php

Delivery is within 2 to 5 working days depending on the order’s destination and courier schedule.

If you live in an outlying / remote area, it may take longer than 5 working days.

Should you require any further assistance, please email info@livingnaturally.co.za or call 031 783 8000 during office hours.