FAQ

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PLEASE NOTE: Living Naturally ONLY delivers within South Africa.

Account queries

How do I register an account?
  • Click on my account https://shop.livingnaturally.co.za/shop/my-account/.
  • Complete your details and then select ‘Register’.
  • You will receive an email confirming that you have created an account, along with your username.
  • You can then go ahead and shop, add items to your cart and proceed to check-out when ready.
I forgot my password, what do I do?

My rewards

How does the My Rewards system work?

Every time you buy from Living Naturally, you earn points based on your order’s subtotal – that’s the total excluding any delivery charges. These points are called Living Naturally Points and they can be used as currency to pay for products, exclusively on the Living Naturally website.

Need more details?
  • You’ll earn 1 Living Naturally Point for every R100 spent and every point is worth R1 off a future order.
  • Your points are automatically calculated and added to your account, ready for your next purchase.
  • The system will display how many points each order is worth.
  • You can view your points balance by going into your account by clicking on the person icon at the top right of Living Naturally website.
  • Click on “My Account” where you will be able to view your Living Naturally Points details under “My Rewards
  • You can use your Living Naturally Points at any time to pay for an order, either partially or in full.
  • If you do not have enough points to pay for an order in its entirety, enter the number of points that you want to use at check out and click the ‘SUBMIT ORDER’ button.
  • You will then be prompted to choose another payment method to settle the remaining amount.
  • Living Naturally Points earned through purchases will expire six months from your purchase date.
How do I redeem my loyalty points?
Please follow the below step-by-step instructions to redeem your points:

  1. You need to login.
  2. Go to ‘My Rewards’, located under ‘My Account’.
    – You can then view your available points.
    – Click on ‘Redeem’.
  3. The system will then generate a unique coupon code which you must use at check-out when prompted to do so.
  4. You must enter the coupon code, then click on ‘apply’.

Note – if you need to view the coupon code, you can check under ‘My rewards’ (bottom left of your screen) – and it should show under ‘coupon’.

Where do I put in a voucher / coupon code?

If you have an active coupon code – kindly note that you will be promoted to enter a coupon code during the check-out process.
It will say: Have a coupon? Click here to enter your code.

Payment queries

What payment methods are available?
Credit Card / Debit Card, Pay with Zapper, or Instant EFT
Can I pay with an American Express card?
Yes, we accept Visa, Mastercard and American Express cards.
I have entered all the credit card details but nothing happens?
This may be due to your card. If it is a new card and you haven’t used it before for online purchases, it may be blocked by the bank for security reasons. You may need to call your bank to open the card for online purchases.

You could try paying with zapper instead?

I am not comfortable entering my card details and CVV number. Are my details safe and secure?
Kindly note that all payments are safe and secure and all measures have been taken to keep data secure. We are a reputable company and we use Paygate as the payment system with no issues.

The alternative option is to use Zapper.

Can I pay by EFT?
Yes! We have enabled the option to pay via EFT when completing the checkout process. Simply follow the checkout steps and select EFT as your payment option. Continue to follow the payment steps until you complete the process and your order is made.
How does Zapper work?
Zapper is a mobile app that allows you to pay your bill by simply scanning the QR code on the screen at check-out, with your Smartphone.

You will need to download the Zapper App onto your phone. Go to your app store, search for Zapper and select download. Download is free.

Open Zapper. Select register. Create your profile and Securely load your Card info and create your secret password. Safe and Secure.

Once done – Time to use Zapper. Scan, Pay & Go!

How do I pay with Zapper?
Step 1: Download the Zapper app (refer to point 6 under payment queries)

Step 2: Select Scan in the Zapper menu.

Step 3: Hover your phone over the QR code, and follow the steps after you hear a beep.

Is Zapper safe?
Yes it is, Zapper uses military grade encryption to ensure that no one can get your card details. Your card details aren’t stored on the phone, and not even Zapper can see the PIN that you set up in the app.

Delivery Information

Is there a delivery cost?

R100 within South Africa.

Please note free delivery for orders of R950 and over.

How long does delivery take?
Delivery is within 2 to 5 working days depending on the order’s destination and courier schedule.

If you live in an outlying / remote area, it may take longer than 5 working days.

For further information, please click on https://shop.livingnaturally.co.za/delivery

Can I collect my order and not pay for delivery?
Unfortunately we don’t allow for collections.
Do you deliver overseas?

No, we do not deliver overseas, we deliver only within South Africa.

For further information on A.Vogel international stockists, click on https://www.avogel.com/company/international.php

I have placed an order, when can I expect it to arrive?

Delivery is within 2 to 5 working days depending on the order’s destination and courier schedule.

If you live in an outlying / remote area, it may take longer than 5 working days.

Should you require any further assistance, please email info@livingnaturally.co.za or call 031 783 8000 during office hours.

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