Loyalty Programme – FAQs
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PLEASE NOTE: Living Naturally ONLY delivers within South Africa.
REMINDER: Free delivery with a cart of three or more products or if order is R950 or more.
Account Registrations and Membership Upgrades
How do I join the Living Naturally Loyalty Programme?
Simply register a Living Naturally account to get started. As a new customer, you’ll receive free delivery on your first order.
How do I become a Bronze Member?
- New customers need to register as a Bronze Member.
- Existing customers need to upgrade your membership status to Bronze.
Both of the above will automatically subscribe you to the Living Naturally newsletter and you will then enjoy 5% off future orders.
How do I become a Silver Member?
- New customers need to register as a Silver Member.
- Existing customers need to upgrade your membership status to Silver.
For both of the above you need to complete the customer questionnaire which will qualify for Silver Membership and receive an additional discount, bringing your total savings to 20% off future orders.
Do I need to remain subscribed to the newsletter to keep my Bronze Member discount?
Yes. Bronze Membership benefits are linked to your newsletter subscription. If you unsubscribe, your Bronze Member discount will no longer apply.
Can I move directly to Silver Membership?
Yes.
- New customers need to register as Silver Member.
- Existing customers (you must have an active Living Naturally account) can upgrade their existing membership status to Silver..
Do membership discounts apply to all products?
Membership discounts apply to all products unless otherwise stated. Certain products, promotions, bundles, gift vouchers, or clearance items may be excluded.
Can I combine my membership discount with other promotions?
Unless otherwise stated, membership discounts cannot be used in conjunction with other discount codes or promotional offers.
How will I know my membership status has been activated?
- If you are a new customer, you first need to register either as a Member, Bronze Member or Silver Member, whereafter you will have to login on the My Account page to see your membership status.
- Existing customers needs to be logged in, and upgrade to either Bronze or Silver status. Once the upgrade form is submitted, the account status will be active immediately.
Either way, you will receive an email once you’ve registered or upgraded, confirming your membership status.
Product Review Bonus Offer
How do I qualify for the Product Review Bonus Offer?
30 days after your order, you will receive an email where you can review your experience with regards to The Living Naturally Shop site, our services and your experience, but most importantly, the products that you ordered from Living Naturally, and receive 5% off your next order!
To qualify for the 5% review reward coupon, all review fields must be completed, no less than 50 characters per review. Orders with reviews submitted for only some of the products purchased will not qualify for the reward. Please refer to T&Cs below for further clarification.
Do I need to review every product in my order?
Yes. To qualify for the 5% review reward coupon, reviews must be submitted for all products purchased in the order. Once all reviews have been submitted and approved, your reward coupon will be issued.
Why do I only receive a review invitation after 30 days?
This gives you sufficient time to use the product and provide meaningful feedback based on your experience.
What makes a review eligible for approval?
Reviews should be honest, informative, relevant to the product, and provide meaningful feedback based on your personal experience.
Can I leave a negative review and still qualify for the reward?
Yes. Honest reviews are welcome, whether positive or negative, provided they are genuine, constructive, and comply with our review guidelines.
How will I receive my review reward?
Once your review has been approved, a 5% discount coupon code will be sent to the email address linked to your account.
How long is my review reward coupon valid for?
Review reward coupons are valid for 90 days from the date of issue.
Can I use more than one coupon code on an order?
No. Only one coupon code may be used per order unless otherwise specified.
Can I transfer my coupon code to someone else?
No. Coupon codes are intended for the account holder and are non-transferable.
Why was my review not approved?
Reviews may be declined if they do not meet our review requirements or are incomplete, misleading, duplicated, offensive, defamatory, spam-related, or otherwise inappropriate. Review approval is at the sole discretion of Living Naturally.
Can I earn multiple review rewards?
Yes, provided that the reviews are not duplicated and meet the review requirements. One review reward per order. Living Naturally reserves the right to limit rewards where necessary.
Can Living Naturally change the programme?
Yes. Living Naturally reserves the right to modify, suspend, or discontinue the Loyalty Programme and associated rewards at any time.